We are committed to ensuring your satisfaction with every purchase. Should you wish to return an item, we have outlined the process below:

Eligibility for Returns

• Items must be returned in their original condition—unused, unworn, with tags attached, and in their original packaging.
• Returns must be initiated within 7 days for craft and apparel products.
• Exclusions: Customized items and clearance sale products are non-returnable.

Return Process

1. Contact us immediately upon receiving your order to raise a return request.
2. Pack the product securely to prevent damage during transit.
3. For eligible pin codes within India, we will arrange a reverse pickup. If reverse pickup is unavailable for your location, you may need to ship the product back to us.
4. For international orders, customers must handle return shipping independently.

Refund and Exchange

• Refunds or exchanges will be processed after we receive and inspect the returned item.
• For food items, replacements will be shipped within 4-5 business days of return receipt.
• For craft or apparel items, replacements may take 12-15 business days for delivery.
• Refunds will be credited back to the original payment method or provided as store credit, as per your preference.

Conditions for Return or Exchange

• Products damaged, tampered with, or used are not eligible for return, refund, or exchange.
• Sale items marked as final clearance are non-returnable and non-refundable.

For any assistance related to returns or shipping, please feel free to contact us:

• WhatsApp: 
• Email: 
  
  

Disclaimer

Governing Law and Jurisdiction: These terms and conditions shall be governed by and construed in accordance with the laws

of [Kashmir/ India]. Any dispute arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of [Srinagar/ Jammu and Kashmir/India].

We are here to ensure a smooth shopping experience for you!